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Effective 28.10.2024
(revised)
We act as a domain name registrar only, providing registration and related services in compliance with ICANN rules and policies. We cannot add, control, remove or edit any site's content.
Registrants are prohibited from providing, publishing or transmitting content which is incompatible with or violates our Master Service Agreement or any applicable laws in the EU or in any EU country (“Unauthorized Content”).
We have the ability to contact the registrant with the requirement to investigate a legal issue. We shall not bear any responsibility for any consequences regarding operations with or content of online resources available via the registered domain name. Registrants are responsible for their websites, web resources, goods, services or content compliance with local laws and regulations throughout all countries, territories, and jurisdictions in which they are accessible. For more information on Whois status codes, please visit https://icann.org/
We consider Claims in accordance with this Policy, as well as other internal documents and applicable law (e.g., the European Union Digital Services Act). You authorize Us to transfer your Claim (if appropriate and not prohibited by applicable law) along with information about the complainant and all evidence attached to a person who is likely to have committed a violation or has the factual reasons or legal basis to consider the Claim. You warrant that you have sufficient authority to claim and transfer information (including personal data) contained in the Claim.
If you find a domain name associated with Us is involved in any activity that violates Our Master Service Agreement, please follow the guidelines below.
Ensure the domain mentioned in your Claim is registered by Us or our Reseller. To do this, use the Whois service (in order to check the IP address (if available) and contact details). We are unable to consider Claims concerning domains registered by other Domain Name Registrars or their Resellers.
You can directly contact a person - an owner of the domain name, using the contact information of the Whois resource. It will almost certainly speed up the consideration of the Claim.
Even if the domain name owner's contact details are hidden, you can write to the domain name owner's “secure” registrant email address published via Whois (see the line “Registrant email”). Your email will be automatically redirected to the domain owner's address.
As a rule, we do not consider anonymous claims. Nevertheless, at our sole discretion, we may waive this rule in the event of supposed infringements.
Please be aware that we are not at liberty to freely disclose information about third parties (such as domain name registrants, administrators' details, etc.). Such disclosure is possible if a registrant has allowed the transfer of information or as part of a legal process and at the request of the authorities.
You can submit a claim using email abuse@ahnames.com
Company will process these orders and claims, and take action based on the information provided. Usually, consideration of a Claim (containing complete and accurate information) takes 24 hours or more. This term does not include the period necessary to eliminate the violation. We may extend the consideration period depending on the amount of material to be analyzed, the necessity to require additional documents or information, or due to other circumstances, as well as the requirements of applicable law. Claims and orders are subject to human review. Actions taken in response to claims and/or orders which relate to the provision of content by registrants, are generally subject to human review.
If the information and evidence provided by You are insufficient, we may request missing or clarifying information and suspend consideration of a Claim on this basis until you provide additional information.
If a complainant frequently provides manifestly unfounded claims, Company may suspend the processing of all its claims, after a prior warning. “Frequently” means the submission of 2 or more unfounded notices or claims (as relevant) over a period of 12 months.
We usually send responses to Claims. Company is not and cannot be obliged to share the results or materials studied during the consideration of a Claim with the complainant, except as expressly provided by applicable law or allowed by Registrants. When Company has actionable evidence that Services is being used for providing, publishing or transmitting Unauthorized Content, Company shall promptly take the appropriate mitigation action(s) that are reasonably necessary to stop, or otherwise disrupt, the Services from being used for it. Action(s) may vary depending on the circumstances, taking into account the cause and severity of the harm from the Unauthorized Content and the possibility of associated collateral damage. These actions may entail the restrictions mentioned in Master Service Agreement or any other restrictions required by the relevant authority (including in some cases, without prior notice, suspend or terminate access to a whole Service). Company will generally issue a prior warning before any suspension, other than in exceptional cases, or where Company is otherwise legally required to take immediate action. When deciding on and applying such restrictions, Company will act in a timely, diligent, non-arbitrary, objective and proportionate manner.
If you disagree with a Company’s decision, you may lodge a complaint against it with Company. The complaint must be lodged within six (6) months from the date on which you are informed of the decision. To lodge your complaint, you will need to respond to the email informing you of the decision and provide any additional context or information for Company to reassess the decision. Company will review your complaint and respond.