FAQ

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DNS Server setup

If you have an NS server that is issued by the hosting provider, a subsidiary or any other type of NS server, you should go to "Domains - My Domains" section and click on "Change NS" button by highlighting the domain check box.

Allow some time for the saved changes to take effect. Information update on main DNS roots may take up to 48 hours.

ahnames.com NS-server installation

To configure a DNS in the ahnames.com panel, go to "DNS control" section and click on the "change DNS" button by highlighting the domain check box. The system will offer to install our NS-servers. You'll need to paste NS-server info into specific lines after clicking on "install our NS" button.

Allow some time for the saved changes to take effect. Information update on all servers may take up to 2 hours.

Creating subsidiary NS-servers

To create a subsidiary NS-server go to "Domains — server names" section and click on "Create nameserver" button.

In the window that appears specify the name and IP address. You can write subsidiary servers for any domain when the changes are saved.

Creating subsidiary NS-servers.

Setting a DNS in ahnames.com panel

A-record

You need to install our NS-servers to configure the A-record in the ahnames.com panel.

Installing ahnames.com NS-servers.

After selecting the A-record type, specify the correct IP address in the line that is shown on the screenshot.

You can also specify IP addresses for Subdomain names if necessary. To do that, the Subdomain name should be indicated as prefix in the specific field. If you need to specify only one IP address for all Subdomain names, write "*" symbol in the "Subdomain name" field.

MX-record

You need to install our NS-servers to configure the MX-record in ahnames.com panel.

Installing ahnames.com NS-servers.

After the A-type record is selected, specify the subdomain name, that the record will use and specify the correct IP-address. Next, when selecting the "MX" type record, specify MX priority for the created domain. As a rule, the following priority values are specified for postal server: 10, 20, 30, 40, 50. The closer the value is to 0, the higher its priority is. Mail is processed by a server that has higher priority value. If this server is unavailable, mail will be processed by a server with lower priority.

CNAME-record

You need to install our servers to configure the CNAME-record in the ahnames.com panel.

Installing ahnames.com NS servers.

When CNAME-record is selected, specify the domain that will be used to refer to main domain name or the specified Subdomain name.

Premium package

SOA-record

You need to install our NS-servers to configure a SOA-record in ahnames.com panel.

Installing ahnames.com NS-servers.

If you have selected the "Premium package" you will be able to edit "Email address" and "TTL" fields.

URL forwarding

You need to install our NS-servers to configure URL forwarding in ahnames.com panel.

Installing ahnames.com servers.

Activate "URL forwarding" option for specific domain In the "Manage DNS" section. Select one or several domains and choose the necessary option in the dropdown window.

Now you can configure forwarding from your domain to any other website. You can also configure forwarding for Subdomain names or use "*" symbol to indicate any Subdomain name."Forwarding address" allows entering get urls that look like this: http://name/.

The following settings can also be used to forward an URL: 301 — transferred permanently, 302 — transferred temporarily.

E-mail forwarding

You need to install our servers to configure E-mail forwarding in ahnames.com panel.

Installing ahnames.com NS servers

Activate the "Mail forwarding" option for necessary domain in the "Manage DNS" section.

Now you can configure mail forwarding from your domain to any existing email address. It is possible to forward mail from a specific user as well as all mail. Use "*" symbol as user’s name to forward all mail.

Parking page

Activate the "Parking page" option for selected domain in the "Manage DNS" section.

Installing ahnames.com NS-servers.

Now you can create a parking page. Three design options are available, as well as the possibility to edit the header, title and text from the page (up to four lines).

Errors and Problems

The "Object does not exist" error during NS-server installation

This error means that you want to write values for subsidiary servers that are not yet created.

To create subsidiary servers, please read the "Creating a subsidiary NS-server" guide.

I have specified NS-servers but my website doesn’t work

Please check if domain name is pinging. To do so, write: ping yourdomain.com in the command line. If your server sends answers with correct IP-address, the problem is with your hosting provider.

Transfer

Transferring domain to other user

The process of transferring domains between users within one registrar is called Push. If you want to give your domain to other user, you need to unlock domain by clicking on the green checkmark in the "lock" column.

Next you should select one or several domains (1) and click on the "Push" button (2).

After that, write the login of new domain’s owner in the specific line.

Transferring domain to other registrar

If you want to transfer domains to other registrars, the first thing you should do is to unlock domain by clicking on the green checkbox in the "Lock" column.

Next you need to receive the EPP code. To get the code, open domain control window by selecting the necessary domain in "My domains" section. After that you’ll receive the EPP code in the specific line.

Transfering domains to ahnames.com

From Directi

Log in to your account on Directi.com
Go to "Order Management", then select "List of orders".
Click on the settings page for the required domain.
Disable domain protection so you can proceed with the transfer.
Open the "Code for domain transfer".
Copy the code and start the transfer procedure on our site.
Log into ahnames.com domain control panel.
Go to "Transfer" section
In the window that appears write the domain name and code or use the field for mass domain transfer (separating domain names with comma)
Click on "Proceed"
At checkout, click on "Pay" button to pay for domain transfer and other operations
Select the payment method

From GoDaddy

Log in to your godaddy.com domain control panel
Click on "Manage" next to "Domains" section.
Click on the domain that you want to transfer.
Click on "Manage" link in the "Lock" section (go to the next step if the status says "Locked: Off"). Uncheck the checkbox in the window that appears and click "OK".
Click on "Email my code" in the "Authorization Code" section on the same page. The password for your domain will be sent to the email that was specified during domain registration.
Copy domain code (for its further activation in our control panel).
Log into ahnames.com domain control panel.
Go to "Transfer" section
In the window that appears write the domain name and code or use the field for mass domain transfer (separating domain names with comma)
Click on "Proceed"
At checkout, click on "Pay" button to pay for domain transfer and other operations
Select the payment method

From Name.com

Log in to your account on name.com.
Click on the settings page for the required domain
If the domain is blocked for transfer, click «Transfer Lock»
Click on «Show Code»
Copy the code and start the transfer procedure on our site
Log into ahnames.com domain control panel.
Go to "Transfer" section
In the window that appears write the domain name and code or use the field for mass domain transfer (separating domain names with comma)
Click on "Proceed"
At checkout, click on "Pay" button to pay for domain transfer and other operations
Select the payment method

From Name Cheap

Login to your control panel domain https://namecheap.com/
In Control Panel, click on the link «Number of domains in your account».
Next to the domain that you want to transfer, check, and click «Edit selected».
Next, click «Registrar Lock» for permission to transfer the domain.
Check the status of the domain. If the Current Lock Status is Locked, put a tick in front of: «Release the registrar lock so that the domain can be transferred to some other registrar» and click «Save changes».
If the status of «" Current Lock: Status "Not Locked"», click below on «Get EPP Code».
In the «Authenticate by entering your account password» enter your password to access the panel Namecheap.com.
If you want, fill out a feedback form and indicate the reason for transfer (optional).
Log into ahnames.com domain control panel.
Go to "Transfer" section
In the window that appears write the domain name and code or use the field for mass domain transfer (separating domain names with comma)
Click on "Proceed"
At checkout, click on "Pay" button to pay for domain transfer and other operations
Select the payment method

From Domain.com

Log in to your account on Domain.com
In the "Domain" section, open the tab "Domain Central"
Go to domain settings
Open the "Transfer" tab, then click "Send Auth-Info code"
Copy the code and start the transfer procedure on our site
Log into ahnames.com domain control panel.
Go to "Transfer" section
In the window that appears write the domain name and code or use the field for mass domain transfer (separating domain names with comma)
Click on "Proceed"
At checkout, click on "Pay" button to pay for domain transfer and other operations
Select the payment method

From InternetBS

Log in to your InternetBS domain control panel
Click on the domain that you want to transfer.
Click on Locking/Unlocing. Disable Lock
Get Auth-code: click on EPP Auth Info
Log into ahnames.com domain control panel.
Go to "Transfer" section
In the window that appears write the domain name and code or use the field for mass domain transfer (separating domain names with comma)
Click on "Proceed"
At checkout, click on "Pay" button to pay for domain transfer and other operations
Select the payment method

What is an official registrar identifier of ahnames.com?

com.ua, kiev.ua - full company name DANESCO TRADING LTD., identifier ua.danesco
gTLD domains - full company name DANESCO TRADING LTD., identifier IANA 1418

Errors and problems

I didn’t receive the transfer authorization letter (FOA)

Check to what address the transfer authorization letter was sent. To do so, open domain control window and select the necessary domain from "My domains" tab. The address to which the transfer authorization letter was sent will be shown in the "Status" field. If you see contact@privacyprotect.org or similar address instead of your email, this means that you have not deactivated the Whois Protect service offered by your current registrar. Deactivate the Whois Protect and wait for 10-15 minutes. Then click on "send FOA again" link

If the status shows your email address, check your spam folder or wait for 5-7 minutes.

Invalid authorization information Error

This error means that the wrong EPP domain code was provided. Copy the EPP code again. If the error repeats, write us a ticket for manual transfer indicating domain name and EPP code.

Transfer is prohibited for the domain error

This error means that you didn’t unlock your domain from current registrar. Depending on the registrar, this option may be called differently. If you have trouble finding it, contact the tech support of your current registrar or read the transfer FAQ if your registrar is one of the following:

From Directi
From GoDaddy
From Nаme.com
From Name Cheap
From Domain

For resellers

WHMCS Settings

You need to create a folder named Evonames on your server:
```
../whmcs/modules/registrars/
```
Download and extract this archive into Evonames folder
Go to WHMCS control panel, then to Settings – Products/Services – Domain Registrars
Activate the Evonames registrar.
Enter your login/password in the settings window, as well as URL access: https://hiapi.ahnames.com/

Hosting

ahnames.com control panel. Fast start

Creating an account

To start working with server you need to create an account. To do so, when in AHnames panel, expand the "Hosting panel" list and select "Accounts". Click on "Create account" in the window that appears. Fill in the fields, write your name in the window that appears and click on "Save" button in the upper panel.

When account is created, you’ll see a notification indicating successful completion of the operation and account directory will be created in the /home folder.

Use the name of the account as login to login via FTP and SSH. Access to account is limited to all IP addresses by default. This is done to protect your account. You need to indicate IP addresses that may have access to your account. To do so, click on the checkbox near the necessary account and click on "Allowed IPs" in the action bar.

Using the examples described in previous line, indicate the IP addresses that will have access to the account via SSH or FTP, then click "Save" in the top action bar.

Adding a domain

Select "Domains" field in the "Hosting Panel" list. Select the necessary parameters from the lists in the window that appears and click on "Add domain" button in the action bar. "Server" and "Account" fields will be filled based on the values you have selected in the previous window. Write the full name of your domain in "Domain" field. If you need a "www" domain support, check the ""lncluding www" field. "Path" field is filled automatically based on domain name. You can specify it yourself if needed. Select domain IP in the "IP" field.

If your resources contain a lot of statistics and you want to reduce the load on server, you can use the nginx — apache pack to proxy some part of requests. To do so, check the "Proxying" box and specify IP addresses that will be used for this action. (at least 2 IP addresses). Select domain backup parameters from the dropdown list. After all the necessary parameters are selected, click on "Save" in the action box.

After successfully adding all domains, they will appear in the list below the action bar. All new domains automatically have our NS records. For a domain to start working on new VPS, you need to set our NS records (ns1.webns.org, ns2.webns.org, ns3.webns.org) in the control panel of your current registrar.

Creating mailboxes

Select "Mail" section in the "Hosting panel" menu of your control panel. To create new mailbox, click on "Create mail" button.

Select the necessary values from "Server" and "Account" dropdown lists.
Specify the mailbox name in the "Address" field.
Set the password for the mailbox in the "Password" field.
If you need redirecting, specify emails in the "Forward to" field. Select the most suitable "action for spam" field.
Fill in the "Auto reply text" if necessary.
Click "Save" after filling all the necessary fields.

Please note that you can create mailboxes for connected domains only. Use the following pop and smtp parameters to connect mailboxes to mail clients:
mail.connecting.name — server for receiving mail
smtp1.connecting.name — sending mail

In order to avoid unwanted mass newsletters, the mail sending is allowed only via ahnames mail server by default. Access to the port 25 to the other hosts is denied. If this port is required for your services, please, create a ticket with the corresponding request and a description of purpose of usage. After that the port will be open and this restriction will be removed for your VPS.

Adding databases

Select the "DB" field from the "Hosting panel" list. Click on "Create DB" in the action bar.

Select the necessary "Server" and "Account" values from the dropdown lists. Select mysql parameter from the "DB server" list. Create the DB name and password and choose backup settings. Filling "Description" field is not mandatory. Click "Save" after filling all the necessary fields. Database will be created automatically and you’ll see a pop-up notification.

Adding crons

Select "Crons" field from the "Hosting panel" list. The list of created accounts will be available from new window. Select the necessary account and click on "Edit" button.

Write the necessary commands in the "Crontab" field in the "Crontab editing" window then click "Save" in the action bar.

Configuring backups

Select "backup settings" from the "Hosting panel" list. A list of all backed up objects will display in the window that opens. You can remove objects from this list if necessary by clicking on "Delete" in the action bar.

Backups

Select "backups" from the "Hosting panel" list. Backups for all objects will be displayed in the window that opens. To avoid using too much space for backups, use "Time" and "Disk" columns to see which backup may be deleted. To delete it, click on "Delete" button in the action bar.

How to change the VPS tariff

If for any reason you want to change your current VPS tariff, please create a ticket. Our manager will ascertain the possibility of changing the tariff plan and will consent with you about further actions.

Transferring to higher tariff plan happens with an insignificant server downtime (up to 15 minutes), the downtime may be agreed upon in advance. When upgrading VPS resources up to new tariff, two options of increasing the disc space quota are available:

additional disk space is added through a new section (secure option);
additional disk space is added to the current section (possible data loss).

Downgrading to a lower tariff plan happens through ordering new VPS with the necessary tariff plan and transferring data from the current VPS to the new one.
Before ordering new VPS our experts conduct a mandatory audit to know if the current resources can be transferred to new VPS tariff. Administration time that is spent for audit and transfer is calculated based on the $30/hour rate.

Individual change of a tariff plan happens with the same rules as upgrading to a higher tariff. The number of added resources and their features are discussed individually.

1 GB RAM = $4 (maximum on 1 VPS = 8 GB total)
1 GB HDD = $0.2 (maximum 100 GB on 1 VPS)
1 GB SSD = $0.75 (maximum 50 GB on 1 VPS)
1 core CPU = $10
1 TB Traff = $15
1 IP = $3.5

Configuring Mail Client

Setting up Thunderbird

To configure the Thunderbird mail client for your mail server, start Thunderbird and click on "Create an account: E-mail"

Then enter the name and connection parameters for the mailbox.

There are no restrictions as to "Your Name" field. This name will be displayed in the correspondence with you.

After this step Thunderbird will try to automatically set up the connection parameters for the mailbox. Kindly decline by clicking Manual Config.

In the Manual Config window set the connection parameters to the server as shown below: mail.connecting.name - incoming mail server; smtp1.connecting.name - outgoing mail server. The full user@domain.com box name must be used as a username.

This completes the setting and user@domain.com box is ready for usage in the Thunderbird client.

Setting up Outlook

To configure the Outlook mail client for your mail server, start Outlook and click on the "File" tab in the main window.

Click on "Add Account"

Click Manually configure server settings or additional server types.

"Internet E-mail" (Connect to POP or IMAP server to send and receive e-mail messages).

In the Internet E-mail Settings window set the connection parameters to the server as shown below: mail.connecting.name - incoming mail server; smtp1.connecting.name - outgoing mail server. The full user@domain.com box name must be used as a username.

If all goes well the following window will appear:

It means you can start using your mailbox in the Outlook client.

Setting up Mail (Mac OS)

To configure the Mail (Mac OS) mail client for your mail server, start Mail and click "Other Mail Account" in the Choose a Mail account provider window.

Then enter your name, e-mail address and password.

In the manual config window set the connection parameters to the server as shown below: mail.connecting.name - incoming mail server; smtp1.connecting.name - outgoing mail server. The full user@domain.com box name must be used as a username.

In the end select "Mail" app that will be used with this account.

This completes the setting, and a user@domain.com box is ready for usage in the Mail client on your MacBook.

Verification

Account verification

In the Control Panel, open the tab "Contact" in the section "Domains".

Open the contact you want to verify.

Attach all the relevant pages of the document.

Expect verification completion. It will be completed within the next 48 hours.

Phone verification

To verify the phone number, (please) go to the control panel on ahnames.com and navigate to "Domains"(1), then "Contact"(2). Click on your main contact(3).

Make sure that your current phone number is listed. Then, click on the icon next to the inactive telephone number.

In the window that pops up, click "Send Code"(1). Enter the code you receive on your phone(2). Click "OK"(3). If you enter the correct code, the icon next to the phone number will become successfully active (green).

Verification procedure has completed successfully.

Other

.XXX domain activation

To activate an .xxx domain you need to be inspected by the Sponsored Community.

After registering an .xxx domain you will receive an email from ICM Registry with the registration confirmation link.
You’ll need to fill out the application form to join the ICM Registry community. Account registration is done once. The next time you register an .xxx domain, you can add it to your existing ICM Registry account.
You must specify the correct date of birth, address, telephone number and agree to the Sponsored Community terms and conditions to register.
After completing the registration form, you will receive a call to the specified phone number. A robot will dictate you the Pincode that should be entered in the specific line on the registration page.
Once the registration is completed, a list of registered domains and your Membership Token will be presented on your profile page. The Membership Token should be sent to the registrar for domain zone activation.

Pincode

Pincode is an additional safety setting for your account’s security. Pincode consists of four randomly generated numbers that will be requested by the system when you need to make changes that can affect the safety of your account.

Carefully read the terms and conditions when activating this option. If you forget your Pincode, we will have to ask you to send us a photocopy of your ID for verification.

How not to become a fraud victim when buying a domain

5 rules: "How not to become a fraud victim when buying a domain"

Anyone who delves into domain business a bit deeper than everyone else knows about the existence of the secondary market of domain names. Today this market is full of offers for various likes and tastes, starting with great and expensive domains and ending with trashy names that cost a couple of bucks. Of course, this market couldn’t have stayed ignored by fraudsters who are looking for enrichment possibilities at expense of others.

There are countless auctions and platforms that are protected. But practice shows that many customers disregard the safety rules to speed up the transaction, thus becoming fraud victims. Others don’t even know about the safety rules and because of that trust hackers with their safety and money. While we can’t give you advice on how to overcome greediness and impatience, we highly recommend following few simple rules that will ensure the safety of your domains and money.

Rule #1: Check the seller

Since all of the transactions take place in Internet, it is important to know who you’re dealing with. During the first contact with the seller, find out his nickname and ICQ number at forums. After you have gathered this information, use Google to learn more about seller’s transaction history. It is important to understand that if your seller has a recently created profile and poor transaction history, you probably should not work with him. The old account of this seller may have too many negative reviews from people that he fooled.

Rule #2: Make sure that the seller owns the domain

It’s funny how many times people buy stolen domains that are claimed by their real owners after the money is already paid. In every case the buyer has no one to blame but himself. Avoiding this type of fraud is simple. The only thing you have to do is ask the seller to upload a confirmation file to the website. This may be a photo or a text document with random content. It is also advised to check if the seller’s information matches the Whois data. If Whois protect is activated, ask the seller to turn it off while you check his personal information.

Rule #3: Know who you pay

Since WebMoney transactions have become a usual thing for CIS citizens, the first thing to pay attention to is the BL of seller’s wallet. Think twice or even cancel the transaction if your seller has a low BL level and a certificate that is lower than personal. It is possible that seller’s old wallet has negative reviews, similar to the first rule.

Rule #4: Use Escrow

If you are new to domain business and have no experience in purchasing or selling domains, you can use the Escrow service that is a secure third party that ensures the safety of your money. Don’t skimp on few cents that will go to Escrow while risking to lose all the money from your transaction.

Rule #5: Reissue the rights to domain

When buying a domain your desire to receive it asap is understandable, but it is important to remember that it is not enough to Push the domain to become its rightful owner. Without changing owner’s information you simply get the ability to control the domain. That is why the transmitting party needs to officially transfer the rights to domain using the registrar’s guide. Only after that you’ll become the rightful owner of a domain name.

Using coupons

A coupon is a digital/letter code that can be used for receiving discount for purchasing, transferring or renewing a domain. It can be activated at checkout.

Registering a mistake

If you participate in our private beta-testing and have found an error in the system, you need to create a ticket using the following template

Subject: Error’s summary.
Text: Indicate the order of actions that lead to the error. Also, make a screenshot of the error, upload it to any public photo hosting and include the link in the ticket.
Please make sure that the address link is visible on the screenshot.

Example:
Subject: Bug: The VNC status doesn’t show.
Text: I have clicked on "VNC" action in server control window VDS123650, after "Time of your last login" field renewal login and password for access have not appeared.

What is Whois Protect

Domain registration is a simple and straightforward procedure that usually doesn’t cause any problems. However, when you fill in the registration data, meaning the personal information of domain owner, you risk becoming a target of spammers who collect this type of information for direct calls and spam newsletters.

We offer Whois Protect option to all our domain zones for security of your personal information. This option hides your personal information and shows Whois Protect information when someone makes a Whois inquiry.

Without WhoisProtectService

John Black
5285 Decarie Boulevard #100
Montreal, qc H3W3C2
Canada
+1.5144959001, Fax:+1.5144953105
johnblack@gmail.com

WhoisProtectService

WhoisProtectService.net PROTECTSERVICE, LTD.
27 Old Gloucester Street
London
GB
WC1N 3AX
+44.02074195061
ahnames.me@whoisprotectservice.net

Thanks to email forwarding option people can contact you without knowing your personal email. The mail is redirected from Whois Protect domen@whoisprotectservice.net address to the address you have specified when registering the domain.

Whois Protect option is activated automatically when you register or transfer a domain. Deactivating this service is easy — all you have to do is unchecking the "Whois" checkbox.

Payment by Interkassa

To recharge your account please go to the control panel on ahnames.com and navigate to "Finances"(1), then "Recharge account"(2). Enter the amount for example 100 USD(3) and push "Recharge" button(4).

In the window that pops up please choose payment method "Interkassa".

Select the preferred payment system and follow the site's prompts to make a payment.

FAQ

DNS Server setup

Transfer

For resellers

Hosting

Verification

Other

5 rules: "How not to become a fraud victim when buying a domain"

Rule #1: Check the seller

Rule #2: Make sure that the seller owns the domain

Rule #3: Know who you pay

Rule #4: Use Escrow

Rule #5: Reissue the rights to domain

Without WhoisProtectService

WhoisProtectService

Video guides

Site review

Domain registration

DNS configuring

Dns managing premium package

Domain names transfer

Activation domains in .XXX zone

ISP manager